🔄 Cancellation, Return & Refund Policy
NOVAeSHOPBD
At NOVAeSHOPBD, customer satisfaction is our priority. We are committed to delivering quality products and a smooth shopping experience. Please review our return, replacement, and refund policy below.
🔁 Replacement Guarantee
We offer a 3-Day Replacement Guarantee for eligible products.
- Replacement requests must be made within 24 hours of delivery
- Applicable only for defective, damaged, or incorrect products
- Product must be unused and in original packaging
📦 Conditions for Return
To process a return or replacement, the following conditions must be met:
✔ Valid proof of purchase (Order ID / Invoice)
✔ Product must be unused and in original condition
✔ All accessories, packaging, and documents must be included
⚠️ If any issue (damage/missing item) is found, please report immediately to the delivery agent. Claims after accepting delivery may not be accepted.
✅ Valid Reasons for Return
You may request a return or replacement if:
- Wrong product delivered
- Product is damaged or defective
- Missing parts or accessories
- Product does not match website description
❌ Non-Returnable Conditions
Returns or replacements will not be accepted if:
- Product has been used, damaged, or mishandled
- Original packaging or accessories are missing
- Serial number or warranty seal is tampered
- Damage is caused by improper use
- Product is not eligible under manufacturer warranty
⚙️ Installation Policy
For products requiring installation:
- Installation service will be provided within 3 working days
- Products cannot be returned after installation is completed
❌ Order Cancellation
- Orders can be canceled before shipment
- NOVAeSHOPBD reserves the right to cancel any order due to stock unavailability or operational issues
💰 Refund Policy
Refunds are applicable in the following cases:
✔ Order canceled due to product unavailability
✔ Valid return approved by our team
Refund Process:
- Refund will be processed within 1–10 working days
- Payment gateway charges may be deducted (if applicable)
- Cashback (if any) will be adjusted with the refund
🚚 Delivery Note
- Delivery time may vary depending on product availability
- Same/Next-day delivery applies to selected products only
⚠️ Important Notes
- Replacement is subject to product availability
- NOVAeSHOPBD reserves the right to accept or reject any return request
- Product color may slightly vary due to lighting or display differences
❤️ Our Commitment
At NOVAeSHOPBD, we believe in building trust through quality products and reliable service. Your satisfaction is our success.